Frequently Asked Questions

If you have a query please take a look at our frequently asked questions below.  If you still can't find what you're looking for, just pop us a message and we'll be happy to help.

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How do I order?

If you are ordering from the collection, It is quite easy to do so, simply select the item you wish to purchase, add the quantity to your basket and proceed to the checkout.  We suggest reading the item description in full before ordering.  If the item you are ordering requires you to add personalisation details, then please do so in the notes section at the checkout.  We will contact you once your order has been placed to confirm personalisation details and to send a digital draft for you to review before we print.  Should you need your order quite urgently, please contact us before ordering to ensure we can accommodate your request.

Should you require a custom design, please get in touch by filling out the contact form or by e-mailing us at wonderlandoccasions@hotmail.co.uk

Please note, we are often booked up months in advance, so please factor this in when booking your stationery with us. 

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Can I order an invitation sample?

Of course.  Samples are a way to see our work in person.  There is the option to purchase various samples.  Simply select which sample you require and checkout.  Samples are non-personalised.

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Do you have a minimum order quantity for wedding invitations?

The minimum order quantity is 10 for wedding invitations.  The order quantities typically increase in multiples of 10 from there.

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My colour scheme/theme is different to your collection.  Are you able to alter a design to suit?

It depends on just how much you want to alter. If you would like to change colours and/or text, it should not be a problem.  If the changes are more complex than those mentioned above, we would recommend contacting us about a custom design.

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There is something specific I had in mind, but I can't find a reference to it or anything similar to it on your website.  Can you still help?

Of course; just drop us an e-mail or use the contact form with your requirements and we will let you know what is or isn't possible. 

Please note, we are unable to copy a stationery design created by another company due to copyright infringement and intellectual property rights.  We can, of course, use images you have found as inspiration for a custom design but if it's a direct replication you are after, then we recommend you contact the original designer.

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How long will my order take to make?

Depending on what you order, the process can take anywhere between 2 days to 2 weeks.  It's always best to contact us prior to ordering to check on timescales and our workload.  We are a very busy little business and everything is made by hand and to order, so the more time you can give, the better.  However, we will always look to accommodate orders with short timescales where possible.  Please note, a rush order charge may be applied to your order if the timescale is super short, but we will always make you aware beforehand.

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Do you accept advance bookings?

We currently only accept bookings in advance of 6 weeks or more for wedding invitations.  All other orders are booked in on a first come, first served basis up to 6 weeks in advance.

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Do you send proofs of stationery to check before approving for print?

Yes, we send digital proofs as standard.  Physical samples can also be purchased on request.

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Do you offer payment plans?

Payment plans are available on wedding invitations & stationery only.  We take a 10% deposit in most cases, with the balance to be paid in equal amounts either weekly or monthly up until the payment plan end date.  Stationery will only be sent to print once the final balance is paid.  The deposit is due when you make your booking.  We cannot confirm any booking until the deposit is paid.  The deposit is non-refundable, unless the order is cancelled by Wonderland Occasions.

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What is your returns policy?

Due to the handmade and personalised nature of all of our products, we are not able to offer refunds, exchanges, nor returns, unless the stationery is found to be faulty, in which case a replacement will be given.

 If you wish to cancel your order during the design process and/or before the design has gone to print, we will refund your order subject to a 25% cancellation charge.

 Once you have approved the design and the design goes to print, the sale becomes final.

We do not accept returns or process refunds due to errors on approved proofs (e.g. typos). Whilst we do our best to call attention to any errors or spelling mistakes you may have submitted for your order during the proofing process, final proofing is ultimately the responsibility of the customer.  Once approved, your stationery will print exactly as shown in the final proof.  It is your responsibility to ensure the wording/spellings and information on your stationery matches with your requirements.  If errors are discovered once your stationery has been printed, we are required to charge for a reprint.  Should you however find an error on your stationery that does not match your approved final proof, please contact us immediately and we will reprint the affected pieces free of charge.

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Do you ship internationally?

We do indeed.  If you are overseas, please contact us first so we can work out shipping costs to your location.  Goods may be subject to local custom charges, for which we can accept no responsibility for.

For UK orders, all postage is applied at checkout.

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Dispatch & Delivery

All orders are dispatched via Royal Mail.  We can only advise customers of the timescales given by Royal Mail.  All of our items are sent 1st class (unless specified otherwise) so should only take a day or two to arrive, however, Wonderland Occasions are not responsible for any delay once dispatched.

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